Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My wife has version 7.0.1 and is getting SYNC error messages. What is that about? Plus my version is 3.6.10. Why are these two version so different. We both do the automatic updating?

  • 2 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ -Sx-

more options

My wife has version 7.0.1 and is getting SYNC error messages. What is that about? Plus my version is 3.6.10. Why are these two version so different. We both do the automatic updating?

My wife has version 7.0.1 and is getting SYNC error messages. What is that about? Plus my version is 3.6.10. Why are these two version so different. We both do the automatic updating?

All Replies (2)

more options

Try install firefox 7 manually

more options

Barring upgrading firefox (I too got a LOT of sync errors) - go to your 3.10 FF and upgrade THAT to 3.23 at the very least THEN after making sure YOU can still sync go to here (https://account.services.mozilla.com/) and clear/delete your sync data and then have your Wife try syncing -- if what I suspect is true she will be able to sync now and YOU should still be able to sync. The browser versions and Sync versions get out of whack at times and you need to just kick them once to have them back in-line. HTH.