Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Am having a new problem with my Yahoo mail sign-in page. See details.

  • 1 ŋuɖoɖo
  • 31 masɔmasɔ sia le wosi
  • 17 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

I created a customized security symbol, as prompted by Yahoo. It is supposed to appear on the mail sign-in page when using my computer. It worked fine initially. Now, my symbol no longer displays; I can see a faint placeholder there. The program still "remembers" my username choices. When I use Internet Explorer, my customized symbol still appears on Yahoo's mail sign-in page, so it does not appear to be a Yahoo-based problem. Do you know how to fix this (or what my next step should be rule out possible causes, etc.)?

I created a customized security symbol, as prompted by Yahoo. It is supposed to appear on the mail sign-in page when using my computer. It worked fine initially. Now, my symbol no longer displays; I can see a faint placeholder there. The program still "remembers" my username choices. When I use Internet Explorer, my customized symbol still appears on Yahoo's mail sign-in page, so it does not appear to be a Yahoo-based problem. Do you know how to fix this (or what my next step should be rule out possible causes, etc.)?

All Replies (1)

more options
  • Such details are stored in a cookie.
  • You need an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep that cookie, especially for secure websites and if you let cookies expire when Firefox closes
  • Make sure that you do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences"

See also: