Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

links blocked

more options

Firefox blocks my attempts to open links, such as a file from Ancestry.com. It even prevents me from responding to a suggestion from Mozilla on how to correct the problem. All I get is this message: Blocked by X-Frame-Options Policy

An error occurred during a connection to support.mozilla.org.

Firefox prevented this page from loading in this context because the page has an X-Frame-Options policy that disallows it.

What do I do now? Frank Prothero.

Firefox blocks my attempts to open links, such as a file from Ancestry.com. It even prevents me from responding to a suggestion from Mozilla on how to correct the problem. All I get is this message: Blocked by X-Frame-Options Policy An error occurred during a connection to support.mozilla.org. Firefox prevented this page from loading in this context because the page has an X-Frame-Options policy that disallows it. What do I do now? Frank Prothero.

All Replies (1)

more options

Hi Frank, if you get errors about Frame Options, try this: right-click (or on a one-button mouse Ctrl+click) the error, expand the This Frame menu, and click Open Frame in New Tab.

That doesn't work for every situation because sometimes the framed page needs to stay in context, but it should help with normal pages that somehow got into a frame.