Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Nightly Crashes Every Time Try to Open Since Latest Update

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 14 views
  • Nuɖoɖo mlɔetɔ FredMcD

more options

Since the latest update to Firefox Nightly a couple days ago, Nightly has no longer worked / opened for me. Every single time I try to open Nightly it immediately crashes and sends a report to Mozilla. I cannot figure out how to start in safe mode or otherwise fix the problem. I really need to be able to use Nightly again very soon so I would appreciate any help / assistance. Thank you!!

Since the latest update to Firefox Nightly a couple days ago, Nightly has no longer worked / opened for me. Every single time I try to open Nightly it immediately crashes and sends a report to Mozilla. I cannot figure out how to start in safe mode or otherwise fix the problem. I really need to be able to use Nightly again very soon so I would appreciate any help / assistance. Thank you!!

All Replies (1)

more options

Hold down the <Shift> key, then start Firefox. Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.