Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ Palk

Palk
Palk
more options

Hi! Before yesterday evening firefox worked well, but when I try to open it today it starts to crash every time I open it, without the possibility fo open pages, change settings etc.. I can't open it in provisory mode too. Following the instruction on the support site, I find the crash code. I will put it in the image too:

Identificativo crash: bp-e40cbfc2-89b9-47a0-9059-54cb01170704

I tryed to find updates or re-install firefox, but didn't work.

Hi! Before yesterday evening firefox worked well, but when I try to open it today it starts to crash every time I open it, without the possibility fo open pages, change settings etc.. I can't open it in provisory mode too. Following the instruction on the support site, I find the crash code. I will put it in the image too: Identificativo crash: bp-e40cbfc2-89b9-47a0-9059-54cb01170704 I tryed to find updates or re-install firefox, but didn't work.
Screen ƒe photowo kpe ɖe eŋu

All Replies (4)

FredMcD
FredMcD
more options

Signature: cmdshim32.dll@0x135b

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

Palk
Palk Biabia la
more options

It's strange, because I installed the KB4022716 some days ago and windows works without problems until this morning. Is there anything that I can do? For example returning from KB4022716 to the former? Or something with Comodo?

How can I know when the problem will be solved?

philipp
philipp
  • Moderator
more options

hi please see https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 for more information on comodo's timeline to rolling out the fixes.

Palk
Palk Biabia la
more options

I tryed to do a "restoratio" of the pc, to a point before the update of the KB4022716, and even if the pc says that windows is updated (with also the KB4022716), now firefox is working. I will put that link of comodo in my chrome, so I will find it end read about the timeline of their fixes if firefox starts to give other problems. But now I have comodo without last updates. What happen if I try to update Comodo and/or uninstall and re-install it?