Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes / freezes on a specific computer randomly

yourhosting_systeembeheer
yourhosting_systeembeheer
more options

We have a user of a Dell Precision 3520 laptop who experiences randomly freezes in Firefox. When it happens, Firefox just freezes and uses all of the CPU power. The user has to kill the Firefox process by using Windows 10 Task Manager.

I asked the user to give me the crash report ID's by using about:crashes. This is what was shared with me:

0ca47e7d-5e4b-44ce-ba4e-04a7acaad589 31-5-17 13:27 14df0732-c90d-4b0c-ad28-095f98f44e4e 31-5-17 13:27

I also have the files which I found in the folder c:\Users\*username*\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending. They are *.dmp and *.extra files. Would you like me to share them as well?

We have a user of a Dell Precision 3520 laptop who experiences randomly freezes in Firefox. When it happens, Firefox just freezes and uses all of the CPU power. The user has to kill the Firefox process by using Windows 10 Task Manager. I asked the user to give me the crash report ID's by using about:crashes. This is what was shared with me: 0ca47e7d-5e4b-44ce-ba4e-04a7acaad589 31-5-17 13:27 14df0732-c90d-4b0c-ad28-095f98f44e4e 31-5-17 13:27 I also have the files which I found in the folder c:\Users\*username*\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending. They are *.dmp and *.extra files. Would you like me to share them as well?

All Replies (1)

yourhosting_systeembeheer
yourhosting_systeembeheer Biabia la
more options

Here is the CPU load that happens when Firefox freezes.