Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trouble accessing Hotmail from Firefox browser

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ philipp

more options

When I go through the Firefox browser to get my e-mail address on Hotmail, I get this message:

Secure Connection Failed

An error occurred during a connection to mail.live.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

However, when I go through www.msn.com I can access my Outlook so the indication is that it is not a MSN/Hotmail problem. I tried your rescue (refresh) suggestions, it worked once and then dropped back again and on the second time it did not work. Can you help please. Thank you.

When I go through the Firefox browser to get my e-mail address on Hotmail, I get this message: Secure Connection Failed An error occurred during a connection to mail.live.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. However, when I go through www.msn.com I can access my Outlook so the indication is that it is not a MSN/Hotmail problem. I tried your rescue (refresh) suggestions, it worked once and then dropped back again and on the second time it did not work. Can you help please. Thank you.

Ŋuɖoɖo si wotia

hi, unfortunately MS has misconfigured a security feature (OCSP stapling) on their servers and is sending you an expired assurance about the validity of their certificate to your firefox.

in order to resolve that, please enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.ssl.enable_ocsp_stapling. double-click it and change its value to false - this will degrade a security feature in firefox, so please revisit it in a couple of days again after microsoft has fixed their stuff and turn it back on again then...

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

hi, unfortunately MS has misconfigured a security feature (OCSP stapling) on their servers and is sending you an expired assurance about the validity of their certificate to your firefox.

in order to resolve that, please enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named security.ssl.enable_ocsp_stapling. double-click it and change its value to false - this will degrade a security feature in firefox, so please revisit it in a couple of days again after microsoft has fixed their stuff and turn it back on again then...