Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes soon after it opens

  • 1 ŋuɖoɖo
  • 3 masɔmasɔ sia le wosi
  • 4 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

The crash seems to have started with Firefox 50. I have a windows 10 machine but I have not installed the cumulative update yet. It downloads but doesn't install on the restart. The cumulative update is Cumulative Update for Windows 10 version 16074 x64-based systems (KB3200970) On November 8th it downloaded and failed to install on the restart and has done so every day since.

bp-87410a2e-1eb8-474f-848d-719c92161203

bp-6de424a5-7238-4a0f-8ae9-ecdef2161201

bp-a685e16d-d1d8-43e5-84ba-8dbd62161129

The crash seems to have started with Firefox 50. I have a windows 10 machine but I have not installed the cumulative update yet. It downloads but doesn't install on the restart. The cumulative update is Cumulative Update for Windows 10 version 16074 x64-based systems (KB3200970) On November 8th it downloaded and failed to install on the restart and has done so every day since. bp-87410a2e-1eb8-474f-848d-719c92161203 bp-6de424a5-7238-4a0f-8ae9-ecdef2161201 bp-a685e16d-d1d8-43e5-84ba-8dbd62161129

Ŋuɖoɖo si wotia

That is a problem with hmpalert.dll that is part of HitmanPro.Alert.

  • Firefox 50.0.2 Crash Report [@ hmpalert.dll@0xcbeb ]

You will have to disable/uninstall this software and contact the publisher for support.

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (1)

more options

Ɖɔɖɔɖo si wotia

That is a problem with hmpalert.dll that is part of HitmanPro.Alert.

  • Firefox 50.0.2 Crash Report [@ hmpalert.dll@0xcbeb ]

You will have to disable/uninstall this software and contact the publisher for support.