Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

was able to take screenshots, now I cannot

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 7 views
  • Nuɖoɖo mlɔetɔ cor-el

Busymomwifenstudent
Busymomwifenstudent
more options

I used to be able to take screenshots while on the Internet. Now I can only take screenshots when I am not using the Internet. I reset Firefox but that did not solve the problem. I believe that after a MS update in August may have changed my settings on Firefox which disabled my ability to take screenshots while on the Internet.

I used to be able to take screenshots while on the Internet. Now I can only take screenshots when I am not using the Internet. I reset Firefox but that did not solve the problem. I believe that after a MS update in August may have changed my settings on Firefox which disabled my ability to take screenshots while on the Internet.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.