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Unable to sync or reset account

  • 3 wótegrona
  • 1 ma toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót mlabhard

mlabhard
mlabhard
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The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.
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Wubrane rozwězanje

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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In case of issues, try to login to the Mozilla Account via this website using the email address and password.

See also:

Wót cor-el změnjony

mlabhard
mlabhard Pšašaŕ
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I cannot login to my Mozilla account. There is no way to reset my password for sync. Notice in the attached screenshot that there is no signin for Sync. At the top it says my account is disconnected. When I try to re-connect it takes me to a screen (see second attached) that has a signin button but no password reset button, and my password no longer works.

Wót mlabhard změnjony

mlabhard
mlabhard Pšašaŕ
more options

Wubrane rozwězanje

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?