Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Can't play Amazon videos

  • 1 wótegrono
  • 2 matej toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót Paul

kkjent
kkjent
more options

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message: 

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message: "Firefox is installing components needed to play the audio or video on this page. Please try again later." I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said: "widevine decryption module provided by google inc. will be installed shortly" but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this: media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true Is the problem with my computer or internet?

Wubrane rozwězanje

Hi

I understand that there is an issue viewing some streaming services in Firefox. This is being looked into by our developers and we hope to have a solution to this soon.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Wubrane rozwězanje

Hi

I understand that there is an issue viewing some streaming services in Firefox. This is being looked into by our developers and we hope to have a solution to this soon.