Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Learn More

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

No mobile internet connection after latest update

  • 4 wótegrona
  • 0 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót Kev King

Kev King
Kev King
more options

Hi. I downloaded the latest issue of Firefox (104.0.1) to my mobile phone and since then I have been unable to connect to the internet via 4/5G - but it is OK using wifi. This is highly annoying when I need to connect whilst out and about. Weirdly, the calculator on the phone and Samsung Notes have also disappeared and I am unable to download from the Play Store! All the usual things like rebooting, cleaning caches etc do not work. Is it possible to roll back to an earlier version? Any ideas would be useful, given the lack of phone contact available, thanks

Hi. I downloaded the latest issue of Firefox (104.0.1) to my mobile phone and since then I have been unable to connect to the internet via 4/5G - but it is OK using wifi. This is highly annoying when I need to connect whilst out and about. Weirdly, the calculator on the phone and Samsung Notes have also disappeared and I am unable to download from the Play Store! All the usual things like rebooting, cleaning caches etc do not work. Is it possible to roll back to an earlier version? Any ideas would be useful, given the lack of phone contact available, thanks

Wubrane rozwězanje

Are any other apps (such as the Google Play store app) still able to connect to web services?

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

If you are using and updating a copy of Firefox for Android from the Google Play store, I am as certain as I can be that Firefox updating did not cause these other issues.

What is the make and model of your Android device?

What is the version number of Android that is installed on it?

Kev King
Kev King Pšašaŕ
more options

Hi Paul, thanks for the reply. It's a Samsung Galaxy A10, SM-A105FN. Android version 9. I think Firefox was originally from the play store but now I cannot download anything from there. I sync it with my PC for updates.

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Wubrane rozwězanje

Are any other apps (such as the Google Play store app) still able to connect to web services?

Kev King
Kev King Pšašaŕ
more options

Just received a new set of web settings that seems to have fixed the internet problem, thanks