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Firefox IPad

  • 1 Antwort
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  • Letzte Antwort von Paul

sunday-a380
sunday-a380
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Hi @all, Such quite a while, Firefox almost constantly crashing when closing a or better the last open tab. Tried a support hint and deleted cache and everything and after that it worked for a few days and then it coming up again. When it happens, and I restart FF and try a logged in page directly, I.e. Facebook, FF doesn’t recognize my signin. Closing the tab, waiting a moment, restart the page again and everything is fine. Really don’t know when this behavior begun, but it is really annoying. I face this problem on 2 different iPad Pro. The newer one from last year with an M2 processor and an older one with an Axx don’t know which one exactly. What’s the matter with that? Kind regards Frank

Hi @all, Such quite a while, Firefox almost constantly crashing when closing a or better the last open tab. Tried a support hint and deleted cache and everything and after that it worked for a few days and then it coming up again. When it happens, and I restart FF and try a logged in page directly, I.e. Facebook, FF doesn’t recognize my signin. Closing the tab, waiting a moment, restart the page again and everything is fine. Really don’t know when this behavior begun, but it is really annoying. I face this problem on 2 different iPad Pro. The newer one from last year with an M2 processor and an older one with an Axx don’t know which one exactly. What’s the matter with that? Kind regards Frank

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Paul
Paul
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  • Top 10 Contributor
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Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

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