Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

DNA results on Ancestry

  • 3 Antworten
  • 0 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Terry

annesylvestre
annesylvestre
more options

When I sign in to my Ancestry Account, I am unable to access my DNA list showing matches and other DNA information I have been without this information for some weeks and have contacted Ancestry twice (on 23/2/23 and 6/3/23), however the service was not working prior to these dates. They report that they are aware of the problem and are in contact with Firefox (who are working on the problem) but do not know when it will be rectified. They stated that Firefox was updating their system and this is the cause of the problem. Ancestry recommended I change to Safari or similar but I do not wish to do this. Can you give me any idea when this problem will be rectified? Regards Anne Sylvestre

When I sign in to my Ancestry Account, I am unable to access my DNA list showing matches and other DNA information I have been without this information for some weeks and have contacted Ancestry twice (on 23/2/23 and 6/3/23), however the service was not working prior to these dates. They report that they are aware of the problem and are in contact with Firefox (who are working on the problem) but do not know when it will be rectified. They stated that Firefox was updating their system and this is the cause of the problem. Ancestry recommended I change to Safari or similar but I do not wish to do this. Can you give me any idea when this problem will be rectified? Regards Anne Sylvestre

Alle Antworten (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Do you have the Strict mode of the Tracking Protection? Try to switch to a Normal mode.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Anne, is the problem with the page that loads from the "You have new matches" notification? Mine was blank, too.

https://www.ancestry.com/discoveryui-matches/list/ [long GUID follows this, which is user-specific]

That page did load for me after I turned off Enhanced Tracking Protection (ETP) for the site by clicking the slider switch on the shield drop-down panel.

If that doesn't work, I wonder whether something else is blocking it on your Firefox.

Terry
Terry
more options

See also https://support.mozilla.org/en-US/questions/1406281