Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

my newly created account is locked out

  • 1 Antwort
  • 1 hat dieses Problem
  • 15 Aufrufe
  • Letzte Antwort von McCoy

more options

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked. I never received a confirmation email from Mozilla to verify my account, and my email is valid. Please help me verify/unlock my account.

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked. I never received a confirmation email from Mozilla to verify my account, and my email is valid. Please help me verify/unlock my account.
Angefügte Screenshots

Geändert am von Aristoblis

Alle Antworten (1)

more options

Hello Aristoblis,

That must be frustrating ....

You may have to wait 24 hours and then try again - please see :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

(you'll have to scroll down some)