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I have not been receiving or sending e-mails since 6/15/24. Please help

  • 4 svar
  • 0 har dette problem
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  • Seneste svar af rhowarth

rhowarth
rhowarth
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Thanks for the help with the screenshots David. Here are the 3 screenshots 1.) Error message on bottom right. 2 & 3) Incoming and outgoing server settings. Looking forward to solving this issue!

Thanks for the help with the screenshots David. Here are the 3 screenshots 1.) Error message on bottom right. 2 & 3) Incoming and outgoing server settings. Looking forward to solving this issue!
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sfhowes
sfhowes
  • Top 10 Contributor
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Change the incoming port to 995 and the outgoing to port 587 with STARTTLS security.

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rhowarth
rhowarth Spørgsmålsstiller
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Thanks for the response...however this did not help. The screen shot attached shows at the bottom left...."Checking mail server capabilities" for 3 or 4 mins. and then disappears with no error message.

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sfhowes
sfhowes
  • Top 10 Contributor
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Try with Windows running in safe mode to test if a security/AV app is interfering. They are a frequent cause of timeouts.

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rhowarth
rhowarth Spørgsmålsstiller
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Hello, I have called my A/V support and they assure me that it is not interfering with receiving or sending my emails.

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