Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

When I click (compose) 'New Message' the new message window auto minimizes to the Task Bar

  • 4 svar
  • 0 har dette problem
  • 14 visninger
  • Seneste svar af Chris. C.

Chris. C.
Chris. C.
more options

I have a new installation of Thunderbird Supernova and when I click (compose) 'New Message' the new message window auto minimizes to the Windows 11 Task Bar and can't be maximized i.e. I can't compose a new message.

I can read and respond to incoming emails as normal.

I'm an experienced Thunderbird user - over many years and devices.

I have a new installation of Thunderbird Supernova and when I click (compose) 'New Message' the new message window auto minimizes to the Windows 11 Task Bar and can't be maximized i.e. I can't compose a new message. I can read and respond to incoming emails as normal. I'm an experienced Thunderbird user - over many years and devices.

Valgt løsning

Thanks again for your advice. As it's a new installation, the content of the Profile is very limited. So, I will uninstall the software and then delete the Profile folder before starting again.

Cheers.

Læs dette svar i sammenhæng 👍 0

Alle svar (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does the same thing happen in safe/troubleshoot mode (hold Shift when launching TB)?

Chris. C.
Chris. C. Spørgsmålsstiller
more options

Thanks for that tip - I have not heard of the 'safe mode' before because I've never had a problem with Thunderbird before. I've helped many friends by installing Thunderbird, in this case my friend lives 30klms away. I will go over there and give it a try.

If I was to download Thunderbird again to do a reinstall, do I need to uninstall the existing version or do I simply install over the top? Cheers!

sfhowes
sfhowes
  • Top 10 Contributor
more options

You can install over the current copy, but that is unlikely to correct this or most other issues that are caused by errors in the profile folder, which is unaffected by uninstall/reinstall of the app.

Chris. C.
Chris. C. Spørgsmålsstiller
more options

Valgt løsning

Thanks again for your advice. As it's a new installation, the content of the Profile is very limited. So, I will uninstall the software and then delete the Profile folder before starting again.

Cheers.