Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Unable to save email PDF documents on my PC

  • 2 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af chattome

chattome
chattome
more options

Since installing the latest Thunderbird mail release, there is no option to save email PDF attachments. When I click on 'Save As', the two options 'File' and 'Template' are greyed out. With all previous versions of Thunderbird, a pop up was displayed showing the default where a PDF would be saved - I think this was Document Cloud. BUT the pop up allowed me to search for and select the folder and sub folder on my PC where I wanted to save the document - and this met my needs perfectly.

This issue relates not only to new emails with PDF attachments, but all PDF files attached to 'old' emails sent before I installed the latest version of Thunderbird.

The Operating System of my PC is Windows 8.1. I have Adobe Acrobat Reader DC version 21.007.20099 installed.

Now I have to open the appropriate email account in Outlook each time I receive an email with PDF attachment I want to save, which is time consuming and frustrating!

Since installing the latest Thunderbird mail release, there is no option to save email PDF attachments. When I click on 'Save As', the two options 'File' and 'Template' are greyed out. With all previous versions of Thunderbird, a pop up was displayed showing the default where a PDF would be saved - I think this was Document Cloud. BUT the pop up allowed me to search for and select the folder and sub folder on my PC where I wanted to save the document - and this met my needs perfectly. This issue relates not only to new emails with PDF attachments, but all PDF files attached to 'old' emails sent before I installed the latest version of Thunderbird. The Operating System of my PC is Windows 8.1. I have Adobe Acrobat Reader DC version 21.007.20099 installed. Now I have to open the appropriate email account in Outlook each time I receive an email with PDF attachment I want to save, which is time consuming and frustrating!
Vedhæftede skærmbilleder

Valgt løsning

Thank you. I didn't do this before and the pop up appeared, but this solves my problem. Thank you.

Læs dette svar i sammenhæng 👍 0

Alle svar (2)

Stans
Stans
more options

The Save As option in your screenshot is and has always been for saving messages, not attachments. For attachments, you need to right-click the files in the attachment panel (at the bottom of the message).

chattome
chattome Spørgsmålsstiller
more options

Valgt løsning

Thank you. I didn't do this before and the pop up appeared, but this solves my problem. Thank you.