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Firefox Sync account has lost all data

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  • 1 har dette problem
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  • Seneste svar af Eiq

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I've reinstalled my PC. First thing first I downloaded FF and installed it. Login to Firefox Sync. And it's empty. No history, no tabs, no passwords, everything is gone. I've check that I logged into correct account. And yes I can track many previous emails from this account. Why did Sync lost all data? Is there a history that I can use to restore my lost data? Thanks!

I've reinstalled my PC. First thing first I downloaded FF and installed it. Login to Firefox Sync. And it's empty. No history, no tabs, no passwords, everything is gone. I've check that I logged into correct account. And yes I can track many previous emails from this account. Why did Sync lost all data? Is there a history that I can use to restore my lost data? Thanks!

Valgt løsning

OK I see now. Resetting your password deletes synced data. Although I don't see why. I usually don't throw all the furniture away when I change my lock. I didn't even wanted to reset my password. I just could not remember it so I clicked "Forgot my password" and from then it was just all on auto as this is a standard procedure now days. I better won't use this future at all, seems kinda useless now. Thanks for the response!

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Did you change a password?

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Valgt løsning

OK I see now. Resetting your password deletes synced data. Although I don't see why. I usually don't throw all the furniture away when I change my lock. I didn't even wanted to reset my password. I just could not remember it so I clicked "Forgot my password" and from then it was just all on auto as this is a standard procedure now days. I better won't use this future at all, seems kinda useless now. Thanks for the response!