I have just changed from Windows Vista to Windows 10 and now Thunderbird will not recognise my email server password. I now cannot get emails to download.
I'm now using Windows 10 and when I attempt to download emails into Thunderbird from the server (iinet) Thunderbird asks for my iinet password. When I put this in it says 'authentification failed'. I haven't changed the password and if I go into iinet I can access all my emails using this password. It seems that, since updating to Windows 10, Thunderbird now doesn't recognise the password and will not allow the email download. When I checked the stored passwords in the Security section Thunderbird says there aren't any. Do I need to set everything up again? If so, how do I do this?
Alle svar (2)
If you cannot receive nor send then your Firewall maybe blocking Thunderbird. Close thunderbird. Access the 'Firewall' program and reset Thunderbird as an allowed program.
Are you using something like CCleaner ? Do not allow CCleaner access to Thunderbird folders. It is possible CCleaner has erased passwords. Recently, there are reports of CCLeaner being responsible for removing the 'prefs.js' file.