Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The reply, forward, delete line disappeared, as well as who sent email, when & subject when I open an email. How do I get them back? Have tried toolbar fix.

  • 5 svar
  • 4 har dette problem
  • 12 visninger
  • Seneste svar af CoolRage

more options

When I open an email, 2 sections are now missing. At the top, it used to say From, To, Subject, etc. It's gone now. Also, under that off to the right, it used to say Reply, Forward, Delete, etc. It is now gone, too. I've tried everything w/toolbars. No help. I've even tried to customize a toolbar already there, but Reply, Forward & Delete are not options I can drag anywhere. They are not there in the customize choices. They are in the Twilight Zone maybe. Can someone please help? Thank you.

When I open an email, 2 sections are now missing. At the top, it used to say From, To, Subject, etc. It's gone now. Also, under that off to the right, it used to say Reply, Forward, Delete, etc. It is now gone, too. I've tried everything w/toolbars. No help. I've even tried to customize a toolbar already there, but Reply, Forward & Delete are not options I can drag anywhere. They are not there in the customize choices. They are in the Twilight Zone maybe. Can someone please help? Thank you.

Valgt løsning

Open your profile-folder With T-bird NOT running, rename xulstore.json (or delete) It should be restored when T-bird is restarted.

Læs dette svar i sammenhæng 👍 0

Alle svar (5)

more options

If you right-click where your from-to-subject should be, do you get a chance to reset columns to default?

Likewise if you right-click where reply-delete used to be can you customize?

If not can you include a pic of what it looks like

more options

It's not the columns that are missing, it's after I open an email. That "heading" info used to be at the top, b4 the contents of the email.

And no, right clicking did not bring back the toolbar-like-line of Reply, Forward, Delete. Luckily, I can do those things when I right click anywhere on the email, from a long list of many, but the toolbar-like-line is still gone.

more options

Do you have any add-on that could interfere?

Try starting in safe mode: Help / Restart with add-ons disabled

Ændret af Gnospen den

more options

Valgt løsning

Open your profile-folder With T-bird NOT running, rename xulstore.json (or delete) It should be restored when T-bird is restarted.

more options

After I renamed it as you suggested, T-bird would not open at all. I changed it back & then my missing lines were back! Thank you sooooooo much!