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I am on my website login page. Instead of getting in the the backoffice page, it immediately goes back to the main page. How can I fix this?

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

lcalex
lcalex
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When I am attempting to log in on the website, instead of it sending my to my backoffice, the main page repaints instead and I am not able to see the information that I need. It repaints immediately to http://pennymatrix.com .

When I am attempting to log in on the website, instead of it sending my to my backoffice, the main page repaints instead and I am not able to see the information that I need. It repaints immediately to http://pennymatrix.com .

All Replies (2)

user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This problem can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"