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I am logout and i lost my recovery codes.

realhero3132
realhero3132
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My first phone with authenticator installed crashed and i bought a new phone. The phone contains firefox recovery code. But now I am logout and lost my recovery codes. How can I recovery my account on email. Please i have been using firefox for years i really love it. I have lot of bookmarks and login save there. please help me recover it. Thanks.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

My first phone with authenticator installed crashed and i bought a new phone. The phone contains firefox recovery code. But now I am logout and lost my recovery codes. How can I recovery my account on email. Please i have been using firefox for years i really love it. I have lot of bookmarks and login save there. please help me recover it. Thanks. ''[Personal information removed by moderator. Please read [[Mozilla Support rules and guidelines]], thanks.]''

Modified by Chris Ilias

All Replies (3)

Bithiah
Bithiah
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Hey there!

There doesn't seem to be much on recovering recovery codes at the moment. I have asked the SUMO team about so I'll get in touch as soon as I can here.

Thank you!

Kind regards,

Bithiah

Bithiah
Bithiah
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Hey there!

If your problem is solved, please mark an answer as a solution to let others know this thread is finished. Thanks!

Kind regards,

Bithiah

realhero3132
realhero3132 Question owner
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unfortunately the problem still exist. I cannot open my previous account so i created a new account and using this. As you said there is no way to recover my previous account.