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Bookmark toolbar bookmarks have dissappeared in Firefox 38.0.1, why?

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  • Last reply by cor-el

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Using Firefox 38.0.1, it automatically updated, I am signed into sync but my bookmarks have gone from the bookmarks toolbar. They are not in the bookmarks folder. Any idea where they have gone? I hope they have not been deleted as I didn't back them up cos I have sync to look after that. They have gone in Linux Mint Rebecca & Win 7.

Using Firefox 38.0.1, it automatically updated, I am signed into sync but my bookmarks have gone from the bookmarks toolbar. They are not in the bookmarks folder. Any idea where they have gone? I hope they have not been deleted as I didn't back them up cos I have sync to look after that. They have gone in Linux Mint Rebecca & Win 7.

Chosen solution

You can check for problems with the places.sqlite database file in the Firefox profile folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

You may have to restore the bookmarks by using a JSON backup.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.json
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Press ALT+V then from toolbars activate Bookmark toolbar

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Hi, if the above answer doesn't work, you can Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

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If Safe Mode doesn't help: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If not, please see-


If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

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Chosen Solution

You can check for problems with the places.sqlite database file in the Firefox profile folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

You may have to restore the bookmarks by using a JSON backup.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.json