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firefox version 24.0.0.5 1 am unable to launch from start menu of xp, updated yesterday

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  • 1 has this problem
  • 4 views
  • Last reply by Johnbatal

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It seems the underlying links of the Start and Shortcut icons are corrupted because they are unable to invoke the FireFox programs to load. I updated Firefox yesterday and it ran well with the restart option after installing When I brought up the system today I encountered this problem. If I may have to re-download and re-install Firefox? must I uninstall my current programs?

It seems the underlying links of the Start and Shortcut icons are corrupted because they are unable to invoke the FireFox programs to load. I updated Firefox yesterday and it ran well with the restart option after installing When I brought up the system today I encountered this problem. If I may have to re-download and re-install Firefox? must I uninstall my current programs?

Chosen solution

Just install Firefox again over the version you have.

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Chosen Solution

Just install Firefox again over the version you have.

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Tip O' the Lid That resolved it!