Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't close, can't reopen, after using browser a couple of times

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by FredMcD

cw2bigbob
cw2bigbob
more options

After I use Firefox 2 or 3 times after turning on computer, when I go to close it, it doesn't close and I can't reopen it and gain access to the browser. Nor can I jump from my e-mail program (Incredimail) to Firefox through links to web sites.

After I use Firefox 2 or 3 times after turning on computer, when I go to close it, it doesn't close and I can't reopen it and gain access to the browser. Nor can I jump from my e-mail program (Incredimail) to Firefox through links to web sites.

All Replies (2)

FredMcD
FredMcD
more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.2.5.196 Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director
http://get.adobe.com/shockwave/

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.113

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD

FredMcD
FredMcD
more options

cw2bigbob said

After I use Firefox 2 or 3 times after turning on computer, when I go to close it, it doesn't close and I can't reopen it and gain access to the browser. Nor can I jump from my e-mail program (Incredimail) to Firefox through links to web sites.

About how long is Firefox running before the problem shows up?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link has a program that can crash Firefox.