Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Running Windows 10 and Outlook 2010. Cannot connect hyperlinks in email after uninstalling Firefox ver. 57. Getting operation canceled message.Contact administr

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

more options

Firefox was having problems and I noticed in my programs list that both version 57.0 and 57.0.2 were installed. I uninstalled 57.0 and rebooted. Now I have a problem with Outlook 2010. I cannot open the hyperlinks in my mail messages. I get the following message: "This operation has been canceled due to restrictions in the computer. Please contact your system administrator." I did not have this problem prior to uninstalling Firefox version 57.0. I tried making Edge my default browser, however that did not work. Can you help me? Please send reply to kentimm1@icloud.com. Thank you.

Firefox was having problems and I noticed in my programs list that both version 57.0 and 57.0.2 were installed. I uninstalled 57.0 and rebooted. Now I have a problem with Outlook 2010. I cannot open the hyperlinks in my mail messages. I get the following message: "This operation has been canceled due to restrictions in the computer. Please contact your system administrator." I did not have this problem prior to uninstalling Firefox version 57.0. I tried making Edge my default browser, however that did not work. Can you help me? Please send reply to kentimm1@icloud.com. Thank you.

All Replies (2)

more options

Please edit your question and remove personal information, this is a public forum. avoid spam or worse.

They are hooked together when that happens and need to uninstall both.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options