Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

LeonLovesFirefox
LeonLovesFirefox
more options

My Firefox won´t open. Every time I try. It just states "Firefox doesn´t work anymore" Please help.

Crash ID : bp-410d3d0e-fefa-4f3e-aa4a-499392160117

My Firefox won´t open. Every time I try. It just states "Firefox doesn´t work anymore" Please help. Crash ID : bp-410d3d0e-fefa-4f3e-aa4a-499392160117

All Replies (3)

Oxylatium
Oxylatium
more options

It's an old crash report, from January 2016.

rahulparakh678
rahulparakh678
more options

Try updating your firefox.

you can update following these steps

  • Click the menu button , click help Help and select About Firefox.
  • The About Firefox window will open and Firefox will begin checking for updates and downloading them automatically.
  • When the updates are ready to be installed, click Restart Firefox to Update.


Important: If the update didn't start, didn't complete or there was some other problem, please use this download link or go to the Systems & Languages page to download and install the latest Firefox version for your system and language (see Install Firefox on Linux for instructions).

rahulparakh678
rahulparakh678
more options

https://www.mozilla.org/en-US/firefox/new/?scene=2#download-fx