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Since you send a reset password email to an inaccessible email address, how can I get into my account ever again?

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My email account was cut off. I don't know my firefox password. But you keep sending a reset email to the account I can't access so I can't get into firefox to delete that email account. I am in a loop.

My email account was cut off. I don't know my firefox password. But you keep sending a reset email to the account I can't access so I can't get into firefox to delete that email account. I am in a loop.

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Just create a new account and forget about the old one.