Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 12 views
  • Last reply by nansidhe

nansidhe
nansidhe
more options

It usually crashes when I open a new tab. (It never happens when I first open Firefox. ) Report IDs: 

bp-5a0a5614-636e-46f9-8f45-6c6ff2150502	5/2/2015 2:31 PM
bp-aa79e5fd-43fd-40ac-9129-575612150502	5/2/2015 1:54 PM
bp-1b1969a8-5734-40b6-b265-55b542150502	5/2/2015 1:54 PM
bp-b17e3efc-8ec4-4377-9283-846bc2150502	5/2/2015 1:53 PM
bp-568360ae-d318-463a-8699-390c92150502	5/2/2015 1:49 PM
bp-d1dda119-9111-4a3a-815a-f732a2150502	5/2/2015 1:44 PM
bp-72de0eda-5088-47e4-afa5-445572150502	5/2/2015 1:31 PM
bp-5ce910dc-a1e0-414f-960a-33a692150502	5/2/2015 1:20 PM
bp-e5b249c6-aa07-43a4-9490-83fb12150502	5/2/2015 12:40 PM
bp-0b785812-ee85-4590-b943-fda012150502	5/2/2015 12:22 PM
It usually crashes when I open a new tab. (It never happens when I first open Firefox. ) Report IDs: <pre> bp-5a0a5614-636e-46f9-8f45-6c6ff2150502 5/2/2015 2:31 PM bp-aa79e5fd-43fd-40ac-9129-575612150502 5/2/2015 1:54 PM bp-1b1969a8-5734-40b6-b265-55b542150502 5/2/2015 1:54 PM bp-b17e3efc-8ec4-4377-9283-846bc2150502 5/2/2015 1:53 PM bp-568360ae-d318-463a-8699-390c92150502 5/2/2015 1:49 PM bp-d1dda119-9111-4a3a-815a-f732a2150502 5/2/2015 1:44 PM bp-72de0eda-5088-47e4-afa5-445572150502 5/2/2015 1:31 PM bp-5ce910dc-a1e0-414f-960a-33a692150502 5/2/2015 1:20 PM bp-e5b249c6-aa07-43a4-9490-83fb12150502 5/2/2015 12:40 PM bp-0b785812-ee85-4590-b943-fda012150502 5/2/2015 12:22 PM</pre>

Modified by cor-el

Chosen solution

That looks like a problem with NVIDIA's ForceWare Network manager.

  • Firefox 37.0.2 Crash Report [@ RtlpWaitOnCriticalSection | RtlEncodePointer | nvlsp.dll@0x5ced ]

You can try to disable this component.

Read this answer in context 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That looks like a problem with NVIDIA's ForceWare Network manager.

  • Firefox 37.0.2 Crash Report [@ RtlpWaitOnCriticalSection | RtlEncodePointer | nvlsp.dll@0x5ced ]

You can try to disable this component.

nansidhe
nansidhe Question owner
more options

cor-el said

That looks like a problem with NVIDIA's ForceWare Network manager.
  • Firefox 37.0.2 Crash Report [@ RtlpWaitOnCriticalSection | RtlEncodePointer | nvlsp.dll@0x5ced ]
You can try to disable this component.

Thank you so much. That did the trick--it also solved an issue that I was having with another program. Thanks again. :)