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Firefox crashing when opening Microsoft SharePoint

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  • 1 has this problem
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  • Last reply by FredMcD

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Hello,

Currently the organization I'm with recently transitioned to Microsoft SharePoint for several hosting needs, including a place to host a new "home page." We did extensive testing in a few browsers including Firefox. At the time, this was under Firefox version 35.

Since the new Firefox version 36 update, anytime the site is accessed in the Firefox browser, the browser immediately crashes after the page begins to load. This is only true of the home page and any pages which fall under that collection (and thus have similar layouts). The other areas of SharePoint that we use do not cause Firefox to crash. Crashes seem to be happening for all users.

The crashes happen in Safe Mode as well, unfortunately. My software is up to date and I have no malware. Any help in solving this issue is *greatly* appreciated, thank you!

bp-f2b2ea56-9427-4fe0-a8fa-c47292150309 bp-51839a85-0328-4b79-a146-1f4462150309 bp-7a7c62c1-df6c-46dc-b6e5-c232d2150305 bp-e5e30b8b-0117-40f3-8c92-6b7d52150305 bp-376825ca-bee5-45de-928b-656812150303

Hello, Currently the organization I'm with recently transitioned to Microsoft SharePoint for several hosting needs, including a place to host a new "home page." We did extensive testing in a few browsers including Firefox. At the time, this was under Firefox version 35. Since the new Firefox version 36 update, anytime the site is accessed in the Firefox browser, the browser immediately crashes after the page begins to load. This is only true of the home page and any pages which fall under that collection (and thus have similar layouts). The other areas of SharePoint that we use do not cause Firefox to crash. Crashes seem to be happening for all users. The crashes happen in Safe Mode as well, unfortunately. My software is up to date and I have no malware. Any help in solving this issue is *greatly* appreciated, thank you! bp-f2b2ea56-9427-4fe0-a8fa-c47292150309 bp-51839a85-0328-4b79-a146-1f4462150309 bp-7a7c62c1-df6c-46dc-b6e5-c232d2150305 bp-e5e30b8b-0117-40f3-8c92-6b7d52150305 bp-376825ca-bee5-45de-928b-656812150303

Modified by DaniVSP

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The crash report flagged these programs;

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver

__dlpsyringe__.dll = RSA DLP Endpoint™ = RSA Security


Get the latest full installers for the above programs.

Also, contact their support sites.