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When I click on menu button, download button, or bookmark button, the popup does not rendered (invisible, but clickable)..

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by jinxplay

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I can see bookmark, download, and menu button. But when I click pop up/tooltip doesn't appear.

Here is the screenshot (please notice the 'clicked' button): http://i.imgur.com/rhets74.png http://i.imgur.com/1QlvwFe.png


I have tried the following: - Disable all extensions and plug-ins - Reset Firefox - Rebuild (delete) places.sqlite - Uninstall with 'remove all preference'

Only thing that worked is start in Safe Mode. http://i.imgur.com/tMF6B2t.png


But as soon as I start with normal mode (for extensions), it disappear again.

Any suggesstion would be greatly appreciated. :)

I can see bookmark, download, and menu button. But when I click pop up/tooltip doesn't appear. Here is the screenshot (please notice the 'clicked' button): http://i.imgur.com/rhets74.png http://i.imgur.com/1QlvwFe.png I have tried the following: - Disable all extensions and plug-ins - Reset Firefox - Rebuild (delete) places.sqlite - Uninstall with 'remove all preference' Only thing that worked is start in Safe Mode. http://i.imgur.com/tMF6B2t.png But as soon as I start with normal mode (for extensions), it disappear again. Any suggesstion would be greatly appreciated. :)

Chosen solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

Read this answer in context 👍 2

All Replies (4)

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Your System Details shows;

Installed Plug-ins

Shockwave Flash 14.0 r0 Shockwave Flash 13.0 r0

Having more than one version of a program may cause issues.

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Type about:support in a new tab or window address bar and press Enter. Under the main banner, there is a button; Copy Text To Clipboard.. Press it, then in the reply box at the bottom of this page, do a right click in the box and select Paste.

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Chosen Solution

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

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Thank you very much. The solution by cor-el has solved my problem. :)

It seems either my video card or driver don't work together well. The fact that the menu was invisible but clickable lend itself toward this.


The solution by FredMcD did not solve my problem right away, but I'm glad I get to kill it before it becomes a problem. :)


For FredMcD or anyone interested, here is the report:

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Application Basics


Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: DownThemAll! Version: 2.0.17 Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Greasemonkey Version: 1.15 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: NoScript Version: 2.6.8.29 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Rikaichan Version: 2.07 Enabled: false ID: {0AA9101C-D3C1-4129-A9B7-D778C6A17F82}

Name: Rikaichan Japanese Names Dictionary File Version: 2.01.130701 Enabled: false ID: rikaichan-jpnames@polarcloud.com

Name: Rikaichan Japanese-English Dictionary File Version: 2.01.130701 Enabled: false ID: rikaichan-jpen@polarcloud.com

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1403990329 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.np32dsw: 1 plugin.state.npadobeaamdetect: 1 plugin.state.npctrl: 1 plugin.state.npdeployjava: 1 plugin.state.npgoogleupdate: 1 plugin.state.npitunes: 1 plugin.state.npkrplugin: 1 plugin.state.npnv3dv: 1 plugin.state.npnv3dvstreaming: 1 plugin.state.nppdf: 1 plugin.state.npqtplugin: 1 plugin.state.npunity3d: 1 plugin.state.npvlc: 1 privacy.sanitize.migrateFx3Prefs: true security.tls.version.max: 1 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1403990329

Graphics


Adapter Description: NVIDIA GeForce GT 540M Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Device ID: 0x0df4 DirectWrite Enabled: false (6.3.9600.17111) Driver Date: 5-19-2014 Driver Version: 9.18.13.3788 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 540M Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

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Thank you again for your help and advices :)