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I've reset my password twice and the new passwords don't work.

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  • 5 have this problem
  • 14 views
  • Last reply by cor-el

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When attempting to login to the account associated with my Firefox sync (not Firefox Help), it's not accepting my password, so I've gone through the password reset twice. Each time, though, once completed, I attempt to login with the new password with no success.

When attempting to login to the account associated with my Firefox sync (not Firefox Help), it's not accepting my password, so I've gone through the password reset twice. Each time, though, once completed, I attempt to login with the new password with no success.

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Did you try this page?

Did you try the original password?