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When paying online, after bank verification screen Firefox 4 reloads the login page and does not complete the transaction. Why?

  • 1 cavab
  • 15 have this problem
  • 6 views
  • Last reply by cor-el

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When on www.national-lottery.co.uk and trying to add money to my account from my debit card I am asked certain security information including the card svc - this is normal.

I am then passed to my bank to give more security information. After this is input it should be verified, I am notified of this and passed back to the original website to continue as I wish.

That is how it works with Firefox 3.16

With Firefox 4 after the bank verification input part of the original account login screen is loaded over the security details and I am unable to do anything apart from sign out of the account.

With this on top of the other changes you have made I am sure that I will switch to another browser as I have had no confidence in Firefox 4 while using it for 2 weeks.

When on www.national-lottery.co.uk and trying to add money to my account from my debit card I am asked certain security information including the card svc - this is normal. I am then passed to my bank to give more security information. After this is input it should be verified, I am notified of this and passed back to the original website to continue as I wish. That is how it works with Firefox 3.16 With Firefox 4 after the bank verification input part of the original account login screen is loaded over the security details and I am unable to do anything apart from sign out of the account. With this on top of the other changes you have made I am sure that I will switch to another browser as I have had no confidence in Firefox 4 while using it for 2 weeks.

All Replies (1)

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This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"