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Thunderbird perferences blank

  • 3 cavab
  • 2 have this problem
  • 7 views
  • Last reply by marcusw

marcusw
marcusw
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When I open the Thunderbird preferences box it is blank & I am unable to change any configuration. I am using Linux Mint 17.2 for the OS with Thunderbird 38.4.0 & Lightning 4.0.4.1.

When I open the Thunderbird preferences box it is blank & I am unable to change any configuration. I am using Linux Mint 17.2 for the OS with Thunderbird 38.4.0 & Lightning 4.0.4.1.

All Replies (3)

marcusw
marcusw Question owner
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I've added a screen shot showing the problem.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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This sounds like an addon extension causing a conflict. Restart Thunderbird in Safe Mode 'Help' > 'Restart with Add-ons disabled'

Test the Preferences window. If it looks correct then one of your addons is an issue - maybe it needs updating. you would need to restart TB to get normal mode and then disable one addon at a time to see which one is the problem.

marcusw
marcusw Question owner
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Thanks "Toad-Hall". I started TB in safe mode and the first extension I checked (Ad Block) was the problem. I've removed that extension & now everything works!

Appreciate your time & expertise! marcus