Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

My wife and I share a computer, each with our own account. She gets an urgent message from Firefox to install an update and I don't. Is this spam?

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by James

donRobo705
donRobo705
more options

iMac running Mavericks, Firefox 31.0. She gets these type of messages periodically and I don't. However, if I go to Firefox>About Firefox I get an automatic update. This causes a lot of confusion on her part, and mine as well. It appears to be spam but then it's not.

iMac running Mavericks, Firefox 31.0. She gets these type of messages periodically and I don't. However, if I go to Firefox>About Firefox I get an automatic update. This causes a lot of confusion on her part, and mine as well. It appears to be spam but then it's not.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello donRobo705, this might be something that is caused by rogue addons. in her account please go to the menu > add-ons > extensions and remove any entries that didn't get installed intentionally or where you don't know which purpose they serve or try to reset firefox and see if this can address the issue...

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

James
James
  • Top 25 Contributor
  • Moderator
more options

Firefox 32.0 was released today as one can also see on mozilla.org