Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Update to 8.xx won't work. States may have another version running??????????

  • 1 (رد واحد)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه Matt_G

fotoguy_863
fotoguy_863
more options

What I want to know is how to find and remove the other version so the update can be installed

What I want to know is how to find and remove the other version so the update can be installed

All Replies (1)

Matt_G
Matt_G
more options

hi fotoguy,

The older version of Firefox might be running in the background. Right click in the task bar (next to the time and date). Open the task manager and go to processes. If Firefox is running, kill the process and try the update again.

You can also check out the article Update Firefox to the latest release. There might be some useful information in there too.

Hopefully this helps!