![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Error message
Hi, I received this error message today-- error: platform version '111.0.1 is not compatible with minVersion >= 111.0 maxVersion <= 111.0
I tried restarting my machine. Same error so I tried to do a refresh of Firefox and I got the same error before the refresh started. So I tried to uninstall and it won't unistall...gets the same error message.
Any ideas? Thanks Amy
الحل المُختار
Download full installer from https://www.mozilla.org/en-US/firefox/all/#product-desktop-release and try to install it.
Read this answer in context 👍 0All Replies (3)
الحل المُختار
Download full installer from https://www.mozilla.org/en-US/firefox/all/#product-desktop-release and try to install it.
Hi, thanks for the quick response. I have downloaded the installer but I thought I should uninstall the old version first. Which it won't let me do. Should I go ahead and install with the old version still installed?
Yes, go ahead.