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Account blocking
The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.
If this is a valid email address, let us know and we will help unlock your account.
How can I unblock an account?
edited email address from public and search/spam bots view.
Modified
الحل المُختار
Hello Hazzard,
Would you please take a look at this article and scroll down to the section :
You have received a message that your account has been locked
I hope that helps ......
Read this answer in context 👍 1All Replies (8)
That isn't a firefox email account or issue to deal with. You will have to contact their support line to fix your email account issues.
^Please Ignore the above reply by WestEnd.
See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account
https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account
Modified
James said
^Please Ignore the above reply by WestEnd. See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account
I tried to find a solution by reference, but it is not there. The message is written "If this is a valid email address, let us know and we will help unlock your account.", but I don't understand how to let them know. I think this problem can not be solved without technical support.
الحل المُختار
Hello Hazzard,
Would you please take a look at this article and scroll down to the section :
You have received a message that your account has been locked
I hope that helps ......
McCoy said
Hello Hazzard, Would you please take a look at this article and scroll down to the section : You have received a message that your account has been locked I hope that helps ......
Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.
Hazzard said
Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.
Good luck ! (this must be so frustrating for you ..... )
McCoy said
Hazzard saidThanks, I'll try create a bugzilla.mozilla.org account, hope this helps.Good luck ! (this must be so frustrating for you ..... )
Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.
Hazzard said
Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.
Thank you for letting us know - fingers crossed that "soon" means real soon !