Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

If I want to reinstall Firefox, must I remove existing files first? If so, how?

more options

FF has slowed down to a snail's pace. Often hangs up completely. Occasionally get message about script running. Have already tried emptying cache and reloading FF over the existing file. Am wondering if I should be uninstalling the existing file first. If so, how do I do that?

BTW, I'm currently struggling with version 3.6.3 on a Mac.

FF has slowed down to a snail's pace. Often hangs up completely. Occasionally get message about script running. Have already tried emptying cache and reloading FF over the existing file. Am wondering if I should be uninstalling the existing file first. If so, how do I do that? BTW, I'm currently struggling with version 3.6.3 on a Mac.

All Replies (2)

more options

OK. So I figured out how to uninstall and reinstall FF. Now have version 3.6.12 running . . . or I should say "still crawling" along. It's almost totally unresponsive to my mouse. I have 3 other active browsers on my Mac, but hav no problems with any of them.

Can anyone suggest why this is happening . . . and how to correct it?

more options

PS: By "unresponsive," I mean It feels "stuck" when I try to scroll down . .. create text, etc.