Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Dropdowns will not stay open

  • 6 antwoorde
  • 0 hierdie probleem
  • 5 views
  • Laaste antwoord deur donaldrmunro

more options

When I click to open a dropdown, it opens and then immediately shuts back up again. I have to maintain pressure on the left click to keep the box open. Any ideas?

When I click to open a dropdown, it opens and then immediately shuts back up again. I have to maintain pressure on the left click to keep the box open. Any ideas?

All Replies (6)

more options
more options

Terry, thanks for your response which I tried but unfortunately it didn’t solve the issue.

more options

I can't see which OS you use. Windows and Mac have particular issues with which I am not familiar. Providing more information may improve your chances of finding a solution.

Otherwise, if a new profile doesn't solve the problem, you could try reinstalling.

more options

The OP is on Mac OS 12.6.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

cor-el Thanks for that very comprehensive list of things to try. Unfortunately none of them has worked. properly. However, I did notice that after doing a couple of your suggestions the behaviour was slightly different. When I am logging into my bank website there are 3 drop-down boxes in view asking for random characters from a password. When I click the first of those boxes it behaves normally, ie I can click and then scroll down the alphabetic list of characters to get to the appropriate letter. But when I then click the second or third box, the list of characters still flashes down and then vanishes.

more options

I have spent many hours trying many possible "cures" for this disappearing dropdown list problem but to no avail. One thing I did pick up somewhere was that it might have something to do with the size of the window in use. Sure enough, when I reinstalled Firefox for the Nth time the dropdowns all worked in the very first window that opens. However if I resize it, all goes to rats again and resizing back to the original size doesn't change that. So, I either have to live with it, or it's back to Safari, where I detest its slowness and it's variable size tabs. Chrome is fine except that it and all the Google stuff in adds, slowed my Mac to a crawl. Over and out.