Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Address isn't understood

  • 3 antwoorde
  • 1 het hierdie probleem
  • 10 views
  • Laaste antwoord deur Romy Fitschen

Romy Fitschen
Romy Fitschen
more options

Attempting to open in app office 365 documents such as word. I get Firefox doesn’t know how to open this address, because one of the following protocols (ms-word) isn’t associated with any program or is not allowed in this context. 

   You might need to install other software to open this address.

I have tried all of the suggestions on forums so far to no avail. IE and Chrome work fine. I can download but need to work collaboratively and it takes too much time.

Attempting to open in app office 365 documents such as word. I get Firefox doesn’t know how to open this address, because one of the following protocols (ms-word) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address. I have tried all of the suggestions on forums so far to no avail. IE and Chrome work fine. I can download but need to work collaboratively and it takes too much time.

All Replies (3)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi Romy Fitschen, Have you come across this thread:

"The address wasn't understood" https://support.mozilla.org/en-US/questions/1265375

and look at jscher2000's suggestion.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Also:

Change the way online templates are opened in Office https://support.office.com/en-us/article/Change-the-way-online-templates-are-opened-in-Office-067b5262-0e7c-44de-a2b0-f4a465e46777

From: https://support.mozilla.org/en-US/questions/1274684

Romy Fitschen
Romy Fitschen Vraag-eienaar
more options

No these have not worked.