Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost Email, filters, folders

  • 2 antwoorde
  • 0 hierdie probleem
  • 24 views
  • Laaste antwoord deur cackyb

more options

Verizon has forced a move to AOL for their email clients. Because I kept my email address, which is my Thunderbird account name, (cackyb@verizon.net), I foolishly thought my account on my Thunderbird app would keep everything already there. I set up the new parameters for receiving and sending mail through AOL, and all the previous folders, emails, filters, etc., under the old account are gone. Is there any way to retrieve all of that?

Cacky Barns

Verizon has forced a move to AOL for their email clients. Because I kept my email address, which is my Thunderbird account name, (cackyb@verizon.net), I foolishly thought my account on my Thunderbird app would keep everything already there. I set up the new parameters for receiving and sending mail through AOL, and all the previous folders, emails, filters, etc., under the old account are gone. Is there any way to retrieve all of that? Cacky Barns

Gekose oplossing

Ouch. What I guess has happened is that when you connected to the new account, because it had the same account details (name and password) as your old one, Thunderbird overwrote everything in your existing profile with the content of the new account -- which, being empty, meant that all your previous info was erased. I assume also that you didn't have the old profile backed up. If you are a Windows user and have the 'restore' function activated, you may be able to use that to 'restore' your whole computer to a time before you activated the AOL account. If so, there's a chance that your old profile (with all its contents) could be recovered. You would need to: - disconnect your computer from the internet before attempting the restore so that there is no risk of new data being downloaded and corrupting the old data before you have recovered it; - if the restore is successful, copy your old Thunderbird profile to a safe storage medium (preferably external storage); - reconnect to the internet and set up your AOL account all over again; - then use an add-on like ImportExportTools to move the content from your old Verizon account into the new one. Bear in mind, of course, that the restore will revert everything on your computer to an earlier state, so you will risk losing any documents, photos, music files etc. that you have created since the restore point. You will need to back up all of them too before attempting the restore process.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

Ouch. What I guess has happened is that when you connected to the new account, because it had the same account details (name and password) as your old one, Thunderbird overwrote everything in your existing profile with the content of the new account -- which, being empty, meant that all your previous info was erased. I assume also that you didn't have the old profile backed up. If you are a Windows user and have the 'restore' function activated, you may be able to use that to 'restore' your whole computer to a time before you activated the AOL account. If so, there's a chance that your old profile (with all its contents) could be recovered. You would need to: - disconnect your computer from the internet before attempting the restore so that there is no risk of new data being downloaded and corrupting the old data before you have recovered it; - if the restore is successful, copy your old Thunderbird profile to a safe storage medium (preferably external storage); - reconnect to the internet and set up your AOL account all over again; - then use an add-on like ImportExportTools to move the content from your old Verizon account into the new one. Bear in mind, of course, that the restore will revert everything on your computer to an earlier state, so you will risk losing any documents, photos, music files etc. that you have created since the restore point. You will need to back up all of them too before attempting the restore process.

more options

Thanks for the help. I had looked at ImportExportTools yesterday, and saw that the import function will not bring folders into an IMAP account which is what I set up with AOL. My previous account was a POP account, so I think I'm just out of luck. I've managed to restore filters and folders, so hopefully the loss of email will simply tell me I was holding on to unnecessary stuff.