Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does Thunderbird constantly freeze and lock up?

  • 2 antwoorde
  • 5 hierdie probleem
  • 3 views
  • Laaste antwoord deur Wayne Mery

Kfost
Kfost
more options

I am using Thunderbird 38.1 on Windows 7 Professional OS. It is constantly freezing and the giving the spinning cursor sometimes with "Not Responding" message in the header and sometimes whites out. This can last anywhere from a few seconds to a minute or more and most often happens when I open a new mailbox or reply window. I used the solution proposed to turn off the automatic windows indexing but that didn't help and may have made the issue a little worse.

I am using Thunderbird 38.1 on Windows 7 Professional OS. It is constantly freezing and the giving the spinning cursor sometimes with "Not Responding" message in the header and sometimes whites out. This can last anywhere from a few seconds to a minute or more and most often happens when I open a new mailbox or reply window. I used the solution proposed to turn off the automatic windows indexing but that didn't help and may have made the issue a little worse.

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

Kfost said

I am using Thunderbird 38.1 on Windows 7 Professional OS. It is constantly freezing and the giving the spinning cursor sometimes with "Not Responding" message in the header and sometimes whites out. This can last anywhere from a few seconds to a minute or more and most often happens when I open a new mailbox or reply window. I used the solution proposed to turn off the automatic windows indexing but that didn't help and may have made the issue a little worse.

no more problems, eh??

The most common cause is AV, as implied by christ1. Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Please tell us, does problem go away?