Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Morningstar.com: In the fund comparison tool, when I ask to score results, an error message states that a needed plug-in is missing.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

more options

I'm using Firefox 40.0.2 on an iMac running OS X Yosemite Version 10.10.5

I'm using Firefox 40.0.2 on an iMac running OS X Yosemite Version 10.10.5

All Replies (2)

more options

Does the Morningstar site indicate whether it might be looking for Java? I saw a reference to that in a question on Apple's forums last year (https://discussions.apple.com/thread/5861542). Since a login is required to access the Fund compare tool, I haven't tested it myself.

In the Question Details > More System Details next to your post, I see the Shockwave Flash plugin listed, but not Java, which probably is the second-most-used plugin on the web.

I don't know whether Mac users normally install Java through Apple or directly. An installer is available from Oracle (the source) here: https://www.java.com/en/download/manual.jsp

Note: make sure to avoid the Ask toolbar or whatever other offers may be included in the sequence of screens during installation. These are generally unwanted programs.

Assuming the page wants to use Java, after installing and reloading the page, you should see a notification icon in the address bar and probably (but not always) one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. When the page wants to use a blocked plugin, the icon turns red to alert you to the concern.

To allow the site to use Java, you can go ahead and click the notification icon in the address bar. You can trust the site for the time being or permanently. After that, Firefox should run the Java content and the Java plugin itself usually will ask you whether the site can be trusted.

more options

If there is still a problem,

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!