BT mail login screen is blank since yesterday.
For the past two days the BT email home screen https://signin1.bt.com/login/emailloginform ha appeared as blank. This previously worked fine. The screen works correctly in Internet Explorer 11 so does not seem to be specific to the website.
I have tried deleting and reinstalling Firefox, and have run Sophos virus checker; also have BT Netprotect running which is modified McAfee, so in theory have no viruses.
The login screen is supposed to go to an email screen https://uk-mg-bt.mail.yahoo.com/neo/launch?.partner=bt-1&.rand=[presumably a key]
Vald lösning
pterre,
I can't reproduce this because, well, I don't have access to that page. Have you tried clearing your cookies for that site?
- Go to Firefox > Options > Privacy > Remove individual cookies
- Clear only bt.com cookies
Also, you may want to delete your cache.
- Press the CTRL key + SHIFT key + DEL key
- select time frame for "everything" and unselect everything except cache and click Clear.
Restart Firefox and try again.
Läs svaret i sitt sammanhang 👍 1Alla svar (4)
I saw a response to a similar question which asked the user to start FF in safe mode and disable hardware acceleration. Tried this, with no success.
Vald lösning
pterre,
I can't reproduce this because, well, I don't have access to that page. Have you tried clearing your cookies for that site?
- Go to Firefox > Options > Privacy > Remove individual cookies
- Clear only bt.com cookies
Also, you may want to delete your cache.
- Press the CTRL key + SHIFT key + DEL key
- select time frame for "everything" and unselect everything except cache and click Clear.
Restart Firefox and try again.
This has apparently gone away after deleting Firefox, then removing the folders C:\Program Files\Mozilla, C:\Program Files (x86)\Mozilla and C:\Program Data\Mozilla, rebooting and reinstalling Firefox. I did not get as far as trying your suggestion, but thanks anyway.
Not sure if this was a coincidence, but it was not cleared by just deleting and reinstalling FF.
Puzzled as to what caused the problem since to the best of my knowledge I have not altered any settings in the last couple of days, but I know BT are always messing about with their site.