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One site seems to disable command-W on Firefox (but not Opera)

  • 4 svar
  • 1 har detta problem
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  • Senaste svar av cor-el

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I found a site where command-w doesn't work on my Mac with Firefox - it does with Opera.

The site is http://www.alternet.org/ and its sub-links.

I'm wondering what causes this and how to fix it. (I have to delete the tab)

I found a site where command-w doesn't work on my Mac with Firefox - it does with Opera. The site is http://www.alternet.org/ and its sub-links. I'm wondering what causes this and how to fix it. (I have to delete the tab)

Alla svar (4)

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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I held down the shift key and clicked on FireFox. I saw no sign that I was in safe mode, but went to that site and was unable to Command-W. Then I went to the Help menu and restarted without add-ons, and was able to Command-W. I unchecked hardware acceleration and will try that next.

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That seemed to do the trick, thanks.

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You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Ändrad av cor-el