Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

I can't open Earthlink emails from time to time.

  • 1 svar
  • 1 har dette problemet
  • 9 views
  • Siste svar av FredMcD

Bonnefoy
Bonnefoy
more options

I get to Earthlink webmail site. I click on emails and they don't open. This doesn't happen all the time, but has been happening with more regularity.

I get to Earthlink webmail site. I click on emails and they don't open. This doesn't happen all the time, but has been happening with more regularity.

All Replies (1)

FredMcD
FredMcD
more options

This is a support forum for Firefox. You will have to contact your e-mail provider for help.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.