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Firefox crashes

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locking this thread as duplicate, please continue at /questions/979305

I have a problem with Firefox crashing fairly regularly. Here is the latest crash report. Can you help me sort this out. I am using Firefox in normal mode on a Windows 7 machine. i was on the newsmax web site.

Crash ID: bp-5ae94df5-c267-41ca-8e18-a088c2131202

Thank you.

''locking this thread as duplicate, please continue at [https://support.mozilla.org/en-US/questions/979305 /questions/979305]'' I have a problem with Firefox crashing fairly regularly. Here is the latest crash report. Can you help me sort this out. I am using Firefox in normal mode on a Windows 7 machine. i was on the newsmax web site. Crash ID: bp-5ae94df5-c267-41ca-8e18-a088c2131202 Thank you.

Okulungisiwe ngu philipp

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I had this problem and This is what I did:

  1. I Uninstalled Firefox
  2. I Re-Installed Firefox

It works perfectly!! but all my preferences were lost :(