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Firefox hangs when I try to log onto my bankaccounts

  • 3 uphendule
  • 0 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu user66338

AnonymousUser
AnonymousUser
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When works normalIy until I try to log onto any of my bank accounts. When i click onto thr logon button othing happens, and then Firfox doesn't respond anymore even if I try to go to other sites

This happened

Every time Firefox opened

30th May

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

When works normalIy until I try to log onto any of my bank accounts. When i click onto thr logon button othing happens, and then Firfox doesn't respond anymore even if I try to go to other sites == This happened == Every time Firefox opened == 30th May == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (3)

user66338
user66338
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Hello Terry G,

please clear your cache and cookies, by following these steps:

  • Open the Tools menu at the top of the Firefox window, select Clear recent history
  • In the Clear recent history window, select Everything from the dropdown list.
  • Click the arrow next to Details once, then check Cache and Cookies.
  • Now, click the Clear now button to clear history.

Kind regards, Tobbi Firefox Support Volunteer

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

AnonymousUser
AnonymousUser Umnikazi wombuzo
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Hello Tobbi, Clearing cache and cookies did not fix the problem. Thanks for your suggestion

Hello cor-el, Thanks for your help. Disabling extensions fixed the problem. I had to disbale all Java Console extensions - I have now uninstalled them too. I wonder what functionality I have now lost in Firefox. I really appreciate this facility - thank you - very much appreciated